AgentTech Dialer Launches AI Mock Calls for Agent Training

TAMPA, FL – January 28, 2026 – AgentTech I/O, the leading AI-powered communication platform for insurance agencies, today announced AI Mock Calls, a powerful training feature that dramatically reduces the cost and complexity of agent training while improving outcomes.

AI Mock Calls leverage the same AI Agent technology that powers AgentTech's autonomous call handling to create realistic training scenarios for insurance agents. Instead of pulling supervisors away from their jobs for role-play sessions, agencies can now place agents on a Training Queue where AI Agents automatically call them with randomized practice scenarios.

How AI Mock Calls Work

"Traditional agent training is expensive and doesn't scale," said the AgentTech I/O team. "Supervisors spending 20+ hours per new agent on role-play is simply not sustainable, especially during AEP when agencies are hiring rapidly. AI Mock Calls solve this by providing unlimited, consistent, high-quality practice at a fraction of the cost."

Realistic AI Prospect Personalities

AI Mock Calls feature a variety of AI prospect personalities that mirror real-world scenarios:

• The Researcher: Asks detailed questions about plan benefits and coverage limits
• The Price Shopper: Focused on costs and premium comparisons
• The Skeptic: Doesn't trust phone salespeople, tests rapport-building skills
• The Talker: Goes off on tangents, tests ability to redirect conversations

Additionally, AI Mock Calls test agents on common objection scenarios including "I need time to think," "I need to talk to my spouse," "My doctor isn't in-network," and more.

Dramatic Cost Reduction

AI Mock Calls are billed at just $0.15 per minute, representing a 10-20x cost reduction compared to traditional role-play training:

Compliance Training Built In

Beyond sales skills, AI Mock Calls include compliance testing scenarios. AI prospects attempt to get agents to make claims they shouldn't, skip required disclosures, or use high-pressure tactics. Agents who handle these situations correctly earn higher compliance scores, while those who fall into traps receive immediate corrective feedback.

Availability

AI Mock Calls are available now for all AgentTech Dialer customers at $0.15 per minute. Agencies can configure Training Queues, customize scenarios, and track agent progress through the AgentTech Dialer dashboard. New customers can experience AI Mock Calls as part of a free trial at dialer.agenttech.io.